nominated employee-owner Ray Gonzales for a Visit Indy ROSE Award, one of the
premier service awards in the hospitality industry in Indianapolis,
Indiana. ROSE is Recognition Of Service
Excellence, and Ray epitomizes the
very essence of this, showing service excellence every day and under every
circumstance, and he elevates all those who work with him, making them worthy
of praise and recognition themselves.
is an audiovisual technician on the Markey’s staff at the JW Marriott
Indianapolis, which means not only is he immersed in Markey’s customer-oriented
culture, but he also needs to meet the high service standards of the JW
Marriott brand. As a matter of fact, our staff at the JW Marriott
Indianapolis received the second highest Event Satisfaction Survey scores of
all Marriott properties in the nation in 2014. Ray Gonzales played a
major part in this honor, because he is the shining star of an
extraordinary audiovisual services team. He leads by example and
encourages those around him. He deserves a ROSE Award not just for
himself but because he raises those around him to greater heights - the utmost
level of service a person can achieve.
manager, Director of Operations Jeffrey Vereb, said “Ray is a joy to work with,
in that he truly cares about the needs and wants of his clients. People
have remarked that when they meet him, they feel immediately comfortable.”
of the JW Marriott Indianapolis receive Gold Coins that they can give to anyone
in the hotel who demonstrates great customer service, and Ray earns more Gold
Coins than all others on Markey’s staff. Guests remark that he is
kind, knowledgeable and helpful, and always makes their event run more
Judy Thomas of Visit Indy surprising Ray with his nomination.
ROSE Awards was held at the historic Indiana Roof Ballroom on March 18, 2015
and celebrated all 103 nominees and 11 winners.